Placing an Order

Cygnet Aerospace does not have online ordering because we firmly believe if you speak to us on the phone we will ensure you receive exactly what you need. Our customers have two methods for placing an order: CALL or email our team at sales@cygnet-aero.com

Your inquiry will be answered by an aviation professional. All cygnet employees have at least a background in aviation as engineers, A&P mechanics, or are pilots.

International orders may require an FAA Form 8130-3, at an additional charge, which can only be issued before shipping.

Our team is intimately knowledgeable with our products and services, shipping our products for over 30 years, and have found that working with us directly is the best way to shop with us.

The person you work with here at Cygnet Aerospace Corp. is someone who is familiar with the actual installation of the product you are interested in.

Payment

We only accept VISA or Master Card, Personal Checks, Company Checks, or Bank Transfer.

We do NOT accept Paypal or American Express or other forms of payment.

To process your credit card payment we will need:

Credit Card number, expiration date, 3 digit security code
Credit Card billing address (Street number and Zip code)

Large orders often trigger credit card holds or fraud alerts. We recommend you call your credit card holder prior to placing orders larger than $2500 to prevent delays in shipment.

International and special orders may require prepayment or bank transfer. Please contact us for further information regarding payment options.

Shipping

Cygnet Aerospace is located on California's Central Coast, half way between Los Angeles and San Francisco. Located on the west coast we can often offer same day shipping, if you call us before noon, Pacific time.

Standard shipping is UPS Ground.

Expedited delivery using UPS is available at an additional cost.

Some smaller products may be shipped using the United States Postal Service.

We are happy to use your UPS account. Please provide your account number and billing zip code.

International orders are shipped UPS or agreed upon carrier.

Overnight orders may be subject to a minimum $50 handling fee.

Packaging

We package each of our products in custom foam for safe shipment. Over 2,700 Cygnet yokes are in the field, and every one has successfully arrived undamaged at its destination.

Returns

We strive for 100% customer satisfaction with all of our products. In order to attain this there are rare occasions customers find they need to return their products. All items may be returned within 30 days of receiving the product meeting the following conditions (with some exceptions):

The returned item must have an RMA number, call Cygnet prior to shipping for authorization
The product must NOT have been installed
Have no time in service
Returned in original condition
Returned with all associated items and hardware

Note: All electronic products may not be returned

Please allow 30 days for processing your return funds.

Shipping and credit card handling fees will be deducted from return credit.

We reserve the right to charge up to a 20% restocking fee.

Absolutely no returns will be accepted after 30 days.

No returns for products shipped outside the Untied States.

Items shipped with an 8130-3 may be subject to an additional return fee.

Errors and Omissions

We take pride in making sure your order is complete and accurate prior to shipping, and any discrepancies should be reported to Cygnet Aerospace for corrective action within 5 business days.

Quality Guarantee

Cygnet Aerospace stands behind our high quality products, and will work with you to ensure customer satisfaction. Please feel free to contact us regarding any concerns you may have.